Return & Refund Policy

At Sahu Infotech, we are committed to providing you with the highest quality products and a seamless shopping experience. If you are not completely satisfied with your purchase, please review our policy below.

1. Return Window

You can request a return or replacement for an item within 7 days of the delivery date. After this period, we will not be able to accept any return requests.

2. Eligibility for Return

To be eligible for a return or replacement, your item must be in the same condition that you received it:

• Unused and in its original packaging.

• With all accessories, manuals, and freebies included.

• The product must not show any signs of use, damage, or tampering.

A valid proof of purchase, such as your order number and invoice, is required for all returns.

3. Damaged, Defective, or Incorrect Products

If you receive a product that is damaged, defective, or not as described on our website, we offer a free replacement for the same item.

• Please notify us within 48 hours of delivery if you receive a damaged or incorrect product.

• We may request photos or videos of the item and its packaging to process your request.

Once we confirm the issue, we will arrange for a free pickup and ship out a replacement as soon as possible.

4. Refund Policy

• We offer a refund only in cases where a replacement for a damaged or defective item is not available in our stock.

• Approved refunds will be processed to your original payment method within 7-10 business days.

5. Non-Returnable Items

For hygiene and other reasons, the following items are not eligible for return or replacement unless they are defective upon delivery:

• Opened software.

• Products with tampered or missing serial numbers.

• Items that have been damaged due to misuse by the customer.

6. How to Initiate a Return

To begin the return process, please follow these steps:

1. Contact our customer support team via email at support@sahuinfotech.in or by phone at +91-915588-91577.

2. Provide your order number and a explanation for the return.

3. Our team will guide you through the process and arrange for a pickup if your request is approved.

We appreciate your understanding and cooperation in helping us maintain a fair and efficient return process.

7. Contact Us

If you still have any questions about our Returns and Refunds Policy, please contact us by e-mail support@sahuinfotech.in or by phone at +91-915588-91577.